When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance.

The local depot plans its route on the delivery day around that day’s booked jobs, locations and available drivers, so delivery times cannot be dictated. You can pass on a preferred time, but it is a request rather than a guarantee. Need the tower very early? We recommend delivery the day before, if someone is available to receive it. Your hire starts on the day the tower is delivered.

Deliveries are usually made to the kerbside, driveway or front garden. Drivers cannot carry components through a house or building, or take them from the front around to a rear garden, as this risks damage inside the property and leaves the vehicle and load unwatched. Delivery to a rear garden is possible only where there is suitable direct vehicle access and parking.

Please make sure there is suitable access for delivery. Towers usually arrive on an open-back wagon roughly the size of a Mercedes Sprinter or Ford Transit. The parts are loose and lightweight, and the driver will unload them. Help is always appreciated but is not expected or required. Let us know in advance about any access issues or restrictions.

Our drivers do not assemble or dismantle towers. If you need help or are unsure, use the manual for the exact model delivered or visit our assembly instructions page for manufacturer links and guidance.

Please check that all components are present and in good condition. If anything is missing, damaged or unclear, contact us as soon as possible. If in doubt, leave it unused until we have helped.