Refund policy

At SAB Supply, we strive to provide the best service possible and ensure customer satisfaction. Our refund policy is as follows:

  1. Cancellations Prior to Delivery Day

    • We offer a full refund on any orders cancelled prior to the day of delivery providing this is done by 5pm. If you need to cancel your order, please contact us as soon as possible to avoid any charges.

  2. Cancellations on the Day of Delivery

    • If an order is cancelled on the scheduled delivery day, no refund will be issued. This is to cover expenses incurred by the depot, as the equipment will already be loaded and dispatched, you'll have also took a delivery slot that someone else has obviously missed out on resulting in lost revenue for the depot. If you have ordered for multiple weeks we can refund the subsequent weeks however the first week would stand.

  3. Issues During Hire

    • If there are any issues with the equipment or service during the hire period, we are happy to investigate and assess the situation. Depending on the circumstances, we may offer a partial or full refund.

  4. Compensation Policy

    • While we are committed to resolving any issues promptly and fairly, we do not provide compensation under any circumstances.

For any queries or to discuss a cancellation or refund, please contact our team, and we will be happy to assist you.