Site Equipment delivery & collection

For most Site Equipment, delivery and collection are free when the total qualifying order value is £50 or more excluding VAT. Orders below £50 excluding VAT have a £10 delivery charge and a £10 collection charge. This is based on the total qualifying order value, not the weekly price of one item. Lighting Towers, Fence Panels, Pedestrian Barriers and Site Toilets have separate transport charges and do not qualify for this rule.

Lighting tower transport is quoted separately. Cost depends on the number of units, hire length, location, supplying depot and transport arrangements. Lighting towers are often hired for longer periods, so get in touch with the quantity, postcode and expected hire duration — there may be a better package available for larger or longer hires.

Fence panel and pedestrian barrier transport is always charged and is calculated from the quantity ordered. A small order and a large site order require very different transport, so the checkout works out the applicable delivery and collection charges automatically.

Site toilet transport is £50 for delivery and £50 for collection. If you need several toilets or you're planning a longer hire, get in touch — we may be able to put together a more suitable package for the job.

When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance.

Local depots normally plan delivery routes around their jobs, locations and available vehicles. Exact times cannot usually be dictated, and a requested time is not a guaranteed slot. Call or email on the delivery day and we can try to obtain an ETA. Tell us about time restrictions in advance.

Give us the correct address and postcode, site contact and any gates, restricted roads or parking/loading restrictions. Make sure there is suitable access and someone available to receive the equipment where required. Tell us about unusual access issues beforehand. Vehicle size varies with the equipment and order.

Check the equipment, supplied parts and condition. Contact us as soon as possible if anything is missing, damaged or unclear. Do not use anything that appears unsafe. Follow the supplied manufacturer’s instructions and arrange competent setup where the job requires it.

Use the equipment for its intended purpose and follow the supplied instructions. Keep it secure and report damage promptly. For Site Toilets, keep service access clear throughout the hire.

Let us know if your dates, site contact or access arrangements change. If you are unsure about the equipment or need help with the hire, contact our team.

Call or email us when you’re finished. Give us your order reference or delivery postcode so we can find the hire and arrange collection. Hire does not automatically off-hire when the original period ends. Off-hire notification and physical collection are separate steps. Call 01429 869498 or email our team.

Please don’t expect same-day collection. Collection can take a few days depending on depot workload. Keep the equipment secure and accessible, with supplied parts together. You remain responsible for it until it has physically been collected.