Site Equipment FAQs

Start with your task, site requirements and the quantities specified for the job. We can help you understand the available hire options, but structural support quantities and layouts must come from a competent person’s design or assessment.

Yes. Choose the equipment and quantities you need, or contact us to plan a mixed order. Transport depends on the products ordered: the standard qualifying-order rule does not include Lighting Towers, fencing, barriers or toilets.

Tell us what you need, how many, the site postcode, required date and expected hire duration. Our team can help with an enquiry and discuss the options.

For most Site Equipment, delivery and collection are free when the total qualifying order value is £50 or more excluding VAT. Orders below £50 excluding VAT have a £10 delivery charge and a £10 collection charge. This is based on the total qualifying order value, not the weekly price of one item. Lighting Towers, Fence Panels, Pedestrian Barriers and Site Toilets have separate transport charges and do not qualify for this rule.

For standard qualifying Site Equipment, an order below £50 excluding VAT has a £10 delivery charge and a £10 collection charge. The threshold uses the total qualifying order value, not just one item’s weekly price. Lighting Towers, Fence Panels, Pedestrian Barriers and Site Toilets have separate transport charges and do not qualify for this rule.

Lighting tower transport is quoted separately. Cost depends on the number of units, hire length, location, supplying depot and transport arrangements. Lighting towers are often hired for longer periods, so get in touch with the quantity, postcode and expected hire duration — there may be a better package available for larger or longer hires.

Fence panel and pedestrian barrier transport is always charged and is calculated from the quantity ordered. A small order and a large site order require very different transport, so the checkout works out the applicable delivery and collection charges automatically.

Site toilet transport is £50 for delivery and £50 for collection. If you need several toilets or you're planning a longer hire, get in touch — we may be able to put together a more suitable package for the job.

When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance.

Local depots normally plan delivery routes around their jobs, locations and available vehicles. Exact times cannot usually be dictated, and a requested time is not a guaranteed slot. Call or email on the delivery day and we can try to obtain an ETA. Tell us about time restrictions in advance.

You can keep the equipment on hire for as long as you need. Contact us before your current hire period ends and we'll add the extension and take payment for the additional hire.

Call or email us when you’re finished. Give us your order reference or delivery postcode so we can find the hire and arrange collection. Hire does not automatically off-hire when the original period ends. Off-hire notification and physical collection are separate steps.

Please don’t expect same-day collection. Collection can take a few days depending on depot workload. Keep the equipment secure and accessible, with supplied parts together. You remain responsible for it until it has physically been collected.

Keep the equipment secure and accessible at the agreed collection point, with all supplied components together. Follow the supplied instructions when preparing it for collection. You remain responsible until it has physically been collected.

They are temporary support equipment used as part of a suitable support arrangement. Check the exact product and specified application. A competent person must determine the support scheme, loads, quantities and positioning; we do not design structural schemes for you.

That depends on the prepared support arrangement for the job. Staging boards need suitable support; trestles are one product to consider where specified. Check the selected board and trestle guidance, and have a competent person confirm the arrangement.

Yes. Send us the equipment, quantity, postcode, required date and expected hire duration. Large fencing or barrier orders, several Lighting Towers or toilets, and longer lighting or toilet hires benefit from advance planning. There may be a more suitable package available; we’ll discuss the options with you.

Site toilet hire has a four-week minimum. Weekly servicing is included. Keep access clear for delivery, servicing and collection, and get in touch if you need several toilets or a longer-term hire.

Check the equipment and supplied parts on arrival. Contact us as soon as possible if anything is missing, damaged or unclear. Do not use anything that appears unsafe; leave it unused while we help.

Stop using anything that may be unsafe and contact us promptly with your order reference and details of the damage. Keep it secure and follow our next steps. We’ll discuss the applicable hire terms with you; don’t attempt an unauthorised repair.

Yes. You remain responsible until the equipment has physically been collected, even after you have notified us that the hire is finished. Keep it secure and available at the agreed collection point.

Contact our team with the task, quantities, postcode and planned dates. We can help you compare hire options and plan transport. Use the supplied manufacturer’s instructions for the exact equipment and competent advice where the task requires it.