Hire help & support
Managing your hire
Need more time or finished with the equipment? Extending or ending your hire is straightforward — just let us know and we'll take care of the rest.
Need more time?
Extend your hire
Call, email or use our contact form before your current hire period ends. We'll add the extra hire and arrange payment where required.
Contact our teamFinished with the equipment?
Off-hire your equipment
Call or email us when you're finished. Give us your order reference or delivery postcode so we can find the hire and arrange collection.
Arrange off-hireExtending your hire
Tell us you need more time
You can keep the equipment on hire for as long as you need. Call, email or use our contact form before your current hire period ends and tell us how much longer you need it.
Choose the extension
On many hire items you can add either three days or a full week. A three-day extension costs half the weekly hire rate. Larger plant equipment is extended by full weeks rather than three-day periods.
Add the payment
For non-account customers, additional hire is paid for when the extension is added. Choose whichever payment method suits you.
Approved credit accounts continue through normal account invoicing.
Paying for an extension
Card
Pay securely over the phone.
Pay by Bank
We can send an online Pay by Bank link by email or text.
Bank transfer
We can send a proforma invoice for payment by bank transfer.
Have an approved credit account? Simply call or email to tell us how long you need to extend. No immediate extension payment is needed — the additional hire will be handled through your normal account invoicing.
Finished earlier than expected?
If you've prepaid for longer than you end up needing, unused future hire periods can normally be refunded provided they haven't already started. Any minimum hire period shown on your order remains chargeable. For standard weekly hire items, the first week is always charged in full, and once a new hire period has begun that period is chargeable.
Off-hire & collection
Tell us you've finished
Call or email us with your order reference or delivery postcode. Hire does not end automatically when the original period finishes.
We process the off-hire
Off-hire takes effect when our team processes the request. Messages received outside our normal working hours will be picked up on the next working day.
Monday–Friday, 8am–5pm
We arrange collection
Off-hire and collection are separate steps. Once the hire has been off-hired, we'll arrange collection with the depot. Please don't expect same-day collection; it can take a few days depending on workload.
Keep it secure until collected
The equipment remains your responsibility until it has physically been collected. Keep it secure and accessible, with supplied components and attachments together.
Changes during your hire
Finished with part of your order?
Yes. If you only finish with part of an order, we can off-hire those items while the rest remain on hire. A £10 separate collection charge applies because an additional depot trip is required. This is for the extra trip, not the normal single final collection.
Moving to another address?
You can move hired equipment during the hire, but please tell us the new location. A nearby move is normally straightforward, while a much larger move may affect which depot needs to collect it. If a driver attends the original address because we haven't been told about the move, a failed collection charge and further hire may apply.
Something changed or gone wrong?
If equipment is damaged, missing, not working properly or appears unsafe, stop using it where appropriate and contact us as soon as possible. Tell us promptly about loss, missing parts or changes to site access too.
Reporting problems straight away helps us establish what has happened and arrange the right next step. Late reporting can make it harder to establish whether damage or missing parts were present at delivery or occurred during hire.
Tell us what has happenedQuick questions
Can I keep the equipment longer?
Yes, for as long as you need. Contact us before your current hire period ends. See how to extend.
Can I add just three days?
On applicable items, three days costs half the weekly hire rate. Larger Plant is extended by full weeks only.
Can I off-hire part of an order?
Yes. A £10 separate collection charge applies when part of the order needs an additional collection trip. See partial off-hire.
Can I arrange collection in advance?
You can tell us when you expect to finish, but collection on that exact day is not guaranteed. See collection planning.
When does my off-hire date start?
Off-hire takes effect when our team processes the request. Messages received outside our normal working hours will be picked up on the next working day.
Can I move equipment to another site?
Yes, but tell us the new location so collection can be arranged correctly. See moving equipment.
What happens if collection takes a few days?
Keep the equipment secure and accessible, with all supplied parts together. You remain responsible until physical collection. Off-hire and collection are separate steps.
Need help with your current hire?
Whether you need more time, want to off-hire or something has changed, get in touch and we'll help sort it.