Ladders & Platforms hire help
Ladders & Platforms delivery & collection
Free nationwide delivery & collection
Choose your requested delivery date when you order. When you’re finished, contact us and we’ll arrange collection.
- Free nationwide deliveryLadders & platforms; collection included
- Help choosing the right equipmentAdvice for your task and site
- Extensions availablePaid for as you add them
- Support through to collectionTell us when you’re finished
How hire works
Choose your equipment
Choose the ladder, steps or access platform that suits the job.
Choose your requested delivery date
Tell us when and where you need it and provide any useful access information.
Use it for your job
Keep the equipment for your chosen hire period and contact us if you need more time.
Tell us when you’re finished
Call or email us when you’re finished and we’ll arrange collection.
Off-hire notification and physical collection are separate steps.
Plan your delivery
Your requested delivery date
When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance.
Delivery times and ETAs
Local depots normally plan routes on the day around jobs, locations and available drivers, so exact delivery times generally cannot be dictated. Preferred times are requests only. Call or email on the day and we can try to get an ETA from the depot.
Prepare for arrival
Access and receiving your delivery
Make sure there is suitable access and someone available to receive and sign for delivery. Direct driveway or front access is normally easiest. Tell us in advance about restricted parking, gates, narrow entrances, steps or unusual access restrictions.
Unloading and handling
Ladders or components may arrive loose, depending on the item. Drivers unload the equipment; customer help may be appreciated but is not required. Drivers should not be expected to carry equipment through houses or buildings to reach rear areas. Let us know if you need a different receiving point.
Set up the equipment on site
Drivers do not set up, erect or dismantle hired access equipment. Where an item needs setup or assembly, you or your site must follow the supplied manufacturer’s instructions. Check the exact product guidance and contact us if anything is unclear.
Check the delivery
Check the item and any supplied components are present and in good condition. Contact us as soon as possible if anything is missing, damaged or unclear. Do not continue using anything that appears unsafe. Contact our team.
Extensions, off-hire & collection
Tell us when you’re finished
Call or email us when you’re finished. Give us your order reference or delivery postcode so we can find the hire and arrange collection. Hire does not automatically off-hire when the original period ends. Off-hire notification and physical collection are separate steps. Call 01429 869498 or email our team.
When collection happens
Please don’t expect same-day collection. The earliest collection may be the next working day, and it can take a few days depending on depot workload. We’ll arrange it with you; next-day collection is not guaranteed.
Quick questions
Can I extend my hire?
You can keep the equipment on hire for as long as you need. Contact us before your current hire period ends and we'll add the extension and take payment for the additional hire.
Can you guarantee a delivery time?
No. Local depot routes are normally planned on the day. A requested time is not guaranteed, but you can call or email on the day and we can try to get an ETA.
Will collection happen the same day I off-hire?
Please don’t expect same-day collection. The earliest collection may be the next working day, and it can take a few days depending on depot workload. We’ll arrange it with you; next-day collection is not guaranteed.
What should I do while waiting for collection?
Keep the equipment secure and accessible at the agreed collection point, with all supplied parts together. Follow the supplied instructions when closing or dismantling it. You remain responsible for the equipment until it has physically been collected.
Need help arranging your ladder or platform hire?
Tell us what you need, where the job is and when you need it. Our team can help you choose and arrange the hire.