Scaffold tower FAQs

Measure to the highest point you need to reach with your hands. As a rough guide, you can normally reach around 1m above the tower’s handrail height, so if the highest point you need to reach is around 7.6m, a 6.7m handrail-height tower would normally be suitable. Towers can also be built at lower permitted heights when you need to work lower down, which is why it is best to measure to the highest point first. If you are unsure, use Find My Tower and we will help you choose. You can also read the height guide.

Platform height is the level you stand on. Working height is approximately the height you can reach with your hands above your head while standing on the platform.

It is mainly personal preference and the space available — the hire price is the same. Single-width towers are useful in tighter spaces and have slightly smaller, lighter components, so they can be a little easier to handle. Double-width towers give you more working space but take up more room and use slightly larger, heavier components, so there can be a little more to handle during assembly. The difference in handling is not enormous. Compare widths and platforms.

Yes. Your selected tower is supplied as a complete tower configuration, with the components specified by the manufacturer for the chosen tower type, height, width and platform setup. You do not need to hire the tower components separately. The exact component list varies with the configuration selected.

Scaffold tower hire includes free nationwide delivery and collection. Confirm the delivery address and access details when ordering. Read the tower delivery guide.

When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance. Next-day service is subject to availability; speak to us before ordering if timing is critical.

Depots usually plan their routes on the day of delivery, so we normally cannot provide an ETA beforehand. You are welcome to call or email us on the morning of delivery and we will contact the depot to try to get an estimated arrival time for you. If there are any access restrictions or times when nobody will be available, let us know as early as possible.

Delivery is normally to the kerbside or front access. Drivers do not carry equipment through a house or building to reach a rear garden. Rear delivery may be possible if the vehicle can access and park directly at the rear.

Usually, yes — contact us as soon as possible. Delivery-date changes need to reach us by 4pm on the previous working day at the latest, although more notice is always better. Address changes should be sent as early as possible because a different postcode may be covered by a different depot, and availability may change.

Yes — you can keep the equipment on hire for as long as you need. Just contact us before your current hire period ends so we can add the extension and take payment for the additional hire. Extensions are paid for as they are added rather than waiting until the end of the overall hire.

Call or email us when you have finished with the tower. We will need either your order reference or the delivery postcode so we can find the hire and arrange collection.

Once you off-hire the tower, we’ll let the relevant depot know. Collection can take a few days during busy periods. Keep the dismantled equipment secure and available; it remains your responsibility until physically collected.

No. We do not provide tower assembly or dismantling, and our delivery and collection drivers do not assemble towers. You can arrange for yourself or another competent person to assemble and dismantle the tower on site, following the manufacturer’s instructions for the exact tower supplied. Find assembly support.

Each corner of the tower can be adjusted independently to help level it where the ground is not perfectly even. The tower still needs to stand on firm, suitable ground. This adjustment is for small variations; it does not make badly sloping or unsuitable ground safe. If you are unsure about the area you are working on, speak to us before ordering.

Yes — scaffold towers can be used indoors or outdoors. If you are using one outside, be mindful of the weather and particularly strong winds, as these can affect the tower’s stability. The instructions supplied with the tower explain the permitted conditions and setup requirements.

Let us know as soon as possible, ideally before the tower is assembled or used. If anything is missing, we will arrange for the required components to be supplied. If something arrives damaged, reporting it straight away also makes it clear that the damage was present when the equipment arrived. Do not use damaged or incomplete equipment.

No. We don’t require a PASMA card or certificate just to hire a tower. The person assembling and using it must be competent and follow the manufacturer’s instructions. Some sites have their own PASMA requirements, so check the rules where you’ll be working. If you need training, our team can arrange it through our supplier network.

Yes, provided the instructions for the tower allow it. Never move the tower while anyone or any tools, materials or equipment are on the platform. Check the ground and overhead route first, move it slowly and under control, then lock the wheels and refit or reposition the stabilisers as required before anyone climbs the tower again.

The hired equipment is your responsibility while it is on hire, and lost or damaged equipment or components will be chargeable. If you want insurance cover, you can arrange your own hired-in plant insurance before delivery; insurance is not arranged by us as part of the hire.

Yes — you can hire as many towers as you need. Each tower must be used as its own separate setup and towers must never be stacked on top of one another.

Give us a call on 01429 869 498 or email us and we will help you work out what you need. If it is about choosing a tower, it helps to know the highest point you need to reach, how much space you have and whether there are any access restrictions.