Equipment Sales Terms & Conditions
Version 1.0. Published 11 November 2026. Applies to new orders from publication, not retrospectively to existing contracts.
Download Equipment Sales Terms & Conditions v1.0 (PDF)
For hired equipment, see Hire Terms & Conditions v1.1 (PDF). See also our Returns Policy.
1. About these Terms
1.1 These Terms apply to goods bought outright from SAB Supply Ltd (SAB, we, us or our), through our Equipment Store or an accepted sales quotation. Goods means the equipment and components identified in the accepted order. The seller is SAB, even where a manufacturer, supplier or carrier delivers the Goods directly.
1.2 A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A Business Customer is a customer who is not a Consumer. A business name or delivery address alone does not remove an individual's consumer rights. A representative ordering for an organisation must have authority to bind it.
1.3 An Order is your offer to purchase identified Goods. An Order Acknowledgement records receipt of that offer. An Acceptance Confirmation expressly confirms SAB's acceptance. A Working Day excludes Saturdays, Sundays and public/bank holidays affecting the relevant location.
1.4 These Terms, the product and price information supplied before the contract, the accepted quotation and Acceptance Confirmation, any expressly agreed order-specific terms and the sales provisions of our Returns Policy form the sales contract. Mandatory law takes priority. Expressly agreed order-specific provisions take priority over these Terms, but cannot remove a Consumer's mandatory rights or alter binding pre-contract information without the agreement required by law. These sales-specific Terms take priority over inconsistent generic website terms for the purchase of Goods; the Returns Policy supplements them and cannot reduce mandatory rights.
1.5 Hired items remain governed by the separate Hire Terms and their order details. Ownership, off-hire, minimum hire periods and hire collection arrangements must not be confused with an outright purchase. Clause 16 applies to mixed baskets.
1.6 Nothing in these Terms excludes any right or liability which cannot lawfully be excluded. Read and retain the applicable version before ordering. We will supply the contract information in an email or another form you can keep.
2. Orders and acceptance
2.1 Check the model, SKU, configuration, component list, dimensions, quantities, delivery address and total before submitting an Order. Contact SAB promptly if you need to correct it. A requested delivery date is not itself an acceptance or a guaranteed appointment.
2.2 An automated receipt or Order Acknowledgement, or a card authorisation/temporary hold, does not alone accept an Order. The sales contract is formed when SAB sends an express Acceptance Confirmation, captures payment for the Goods, or dispatches them, whichever happens first. Acceptance may identify particular lines; accepting one line does not accept other lines which are expressly still awaiting acceptance. A capture for the whole sales order accepts all sales lines covered by that capture.
2.3 SAB staff review sale orders before supplier dispatch, including availability, equipment counts, address, access and freight. Before acceptance we may decline an Order which cannot be fulfilled, has unresolved payment checks or lacks essential information. We will tell you and release any hold or refund money received without undue delay. We do not treat a bank's processing time as a right to delay issuing a refund.
2.4 If we propose a different price, product or delivery arrangement before acceptance, we will explain it and obtain your agreement; silence is not agreement. After acceptance, a stock problem, unusually costly delivery or our error does not by itself allow us to increase the price or impose a substitute. We must agree a lawful variation or resolve the matter under the contract and your applicable rights. We do not reserve a blanket right to cancel accepted sales.
2.5 A quotation is valid for the period stated in it. It does not reserve stock unless we expressly agree that it does. A Business Customer's standard purchasing terms do not replace these Terms unless SAB expressly agrees in writing.
3. Availability and supplier-direct fulfilment
3.1 SAB uses manufacturers, suppliers, depots and carriers to fulfil sales. Stock indicators and estimated lead times are information available when displayed, not an unconditional guarantee of immediate stock. We will confirm availability and any relevant lead time during order handling and tell you promptly if a problem arises.
3.2 Supplier-direct delivery does not transfer SAB's obligations as seller to the supplier. Contact SAB about the order, faults, returns and refunds. We may coordinate an inspection, return or repair with the supplier, but a Consumer is not required to pursue the manufacturer instead of SAB to exercise statutory rights.
3.3 Different products or suppliers may be delivered separately. We will explain known split-delivery arrangements and charges before you are bound. We will not add charges for a split caused solely by our own fulfilment arrangements after acceptance without your express agreement.
3.4 Supplier delivery notes provide operational information and evidence of delivery. Signing them does not automatically replace the agreed sales terms, waive hidden defects or import undisclosed supplier terms into the SAB contract.
4. Descriptions, configurations and warranties
4.1 Goods must match the agreed description, model and configuration. Product photographs may show accessories or a representative configuration; what is included must be identified in the product description, component list or accepted quotation. A description or photograph cannot be used to excuse supplying a materially different item.
4.2 For scaffold towers, distinguish platform height, working height and overall/handrail height. Check width, platform length and the complete-tower or component-only selection. A quantity of two complete towers means two of the selected complete configuration; it does not mean two loose components. If something is unclear, ask SAB before ordering.
4.3 We will not substitute another brand, model, material, size or materially different specification without agreement. We remain responsible for any description, recommendation or agreed suitability obligation for which the law makes us responsible. Tell us about any particular purpose on which you intend to rely before acceptance.
4.4 A manufacturer's warranty applies only on its stated terms and for the stated product and period. We do not promise a single warranty period for every brand. Any applicable warranty details should be supplied with the product information or Goods. Registration or a manufacturer's warranty expiry does not remove a Consumer's rights against SAB.
4.5 Instructions, rated capacities, compatible components and safety information supplied with the Goods must be followed. Normal wear, consumables used up in normal service and customer-caused damage are not automatically manufacturing defects; they do not excuse an inherent defect or remove statutory rights.
5. Prices, VAT and payment
5.1 Prices and charges applicable to your Order will be shown or confirmed before you are bound. Where an ex-VAT price is displayed, the VAT-inclusive amount and total payable must also be made clear to Consumers. VAT is charged at the applicable rate. The accepted price is not increased merely because our supplier or carriage costs rise.
5.2 Delivery rates depend on the product, destination and disclosed order conditions. Eligible free-delivery offers and any basket threshold apply as described before ordering. Separate hire delivery/collection charges can still apply in a mixed basket. These Terms do not replace the displayed delivery tariff with a universal free-delivery promise.
5.3 Large consignments, exceptional freight, restricted access or specialist unloading may require a quotation. Any additional charge and the service it covers must be disclosed and agreed before you are bound, where it can reasonably be calculated. If it cannot, we must explain the calculation basis and that it is payable. A manual freight review is not permission to add an undisclosed charge to an accepted Order; clause 2.4 applies.
5.4 Payment is required before supplier release unless SAB expressly approves credit for that sales Order. A hire credit account does not automatically authorise credit purchases of Goods. Approved sales credit terms, limit and due date must be confirmed in writing. We do not offer a consumer credit or instalment facility under these Terms.
5.5 For a qualifying overdue Business Customer debt, SAB may claim statutory late-payment interest and recovery compensation where the applicable legislation permits. A genuine dispute should be raised promptly so it can be investigated; undisputed sums remain payable. Consumer debt charges will be claimed only where lawfully due and properly disclosed.
6. Delivery times and delay
6.1 Delivery is to the agreed address and serviceable area. Availability, lead time and the delivery period will be stated or agreed for the Order. A requested date or time window is not guaranteed unless we expressly agree it is. Tell us before acceptance if a particular date is essential.
6.2 For a Consumer, unless another delivery period is agreed, we will deliver without undue delay and no later than 30 days after the contract is made. Statutory delivery rights apply even where a date was originally described as estimated.
6.3 If we refuse to deliver, or miss an essential delivery deadline within the applicable statutory rules, a Consumer may end the contract without giving another opportunity to deliver. In other cases, you may require delivery within an appropriate additional period; if we fail, you may end the contract. We will reimburse sums due without undue delay. Rights concerning affected lines and related Goods are not restricted by these Terms.
6.4 We will tell you of a known material delay and discuss a revised date or lawful cancellation/refund. A supplier delay does not remove SAB's seller obligations. If you are a Business Customer, the agreed delivery obligation and clause 14 govern available remedies; estimates do not authorise indefinite delay.
7. Site access, unloading and failed delivery
7.1 Give SAB an accurate postcode, address, contact number and information about vehicle restrictions, gates, parking, permits, narrow roads, slopes, soft ground and time restrictions. A responsible person must be available where the agreed delivery service requires attendance or a signature.
7.2 Confirm the unloading arrangements for large or palletised equipment before acceptance. Do not assume that a tail-lift, forklift, crane, carrying upstairs, positioning on site, assembly or installation is included. We will identify the agreed delivery point and any customer-provided facilities. Neither party may require an unsafe unloading operation.
7.3 If delivery fails because of inaccurate information, absence or access conditions for which you are responsible, SAB may seek reasonable, evidenced additional costs which were properly disclosed or are otherwise lawfully recoverable. We will explain the reason and discuss re-delivery. There is no automatic forfeiture of the entire purchase price or automatic fixed penalty.
7.4 No failed-delivery charge is due for a failure attributable to SAB or its supplier/carrier. A Consumer's cancellation, delivery and faulty-goods rights take priority. A statutory cancellation must not be converted into an unauthorised failed-delivery or restocking fee.
8. Inspection, risk and ownership
8.1 Check deliveries as soon as reasonably practicable for visible damage, missing items and wrong specifications. Where practical note a visible issue on the delivery record and retain packaging and photographs. Tell SAB promptly. Signing for delivery or not spotting a hidden defect immediately does not remove a Consumer's rights.
8.2 For Consumers, risk of loss or damage passes when the Goods come into your physical possession or that of a person identified by you to receive them, other than the carrier. If you independently commission a carrier not offered by SAB, the statutory rule for that arrangement applies. We do not transfer risk to a Consumer merely by handing Goods to our own carrier.
8.3 For Business Customers, risk passes on delivery at the agreed delivery point or collection by you or your authorised carrier, subject to any expressly agreed delivery terms. This does not excuse damage caused by SAB or its contractors before that point.
8.4 Ownership passes when SAB has received full cleared payment for the relevant Goods. Where Goods are delivered on approved business credit before payment, you must take reasonable care of them and not represent that SAB's retained ownership has ended. Any recovery of unpaid Goods must be lawful; this clause gives no right of forcible entry. No wider all-monies, proceeds or resale trust arrangement is created by these Terms.
9. Safe assembly and use
9.1 Use and assemble the Goods in accordance with the manufacturer's instructions, applicable safety rules and rated capacities. Do not use equipment you reasonably believe is unsafe or incomplete. Ask SAB for missing instructions or clarification before use. Assembly, training and installation are included only if expressly agreed.
9.2 Do not combine incompatible tower systems or components. Business Customers are responsible for their workplace inspection, competence, supervision and legal safety duties. These responsibilities do not exclude SAB's liability for defective, misdescribed or unsuitable Goods where the law makes SAB responsible.
10. Consumers: cancelling an online purchase
10.1 A Consumer buying at a distance normally has the right to cancel without giving a reason. You may cancel before delivery and until 14 days after the day you or your nominated recipient (other than the carrier) receives the Goods. For several goods ordered in one order and delivered separately, the period normally runs from receipt of the last item; for a good delivered in several lots or pieces, from the last lot or piece. Any different statutory rule applicable to the contract takes priority.
10.2 Tell SAB clearly that you wish to cancel. Email info@sab-supply.co.uk, write to SAB Supply Ltd, Unit 10, Enterprise House, Thomlinson Road, Hartlepool, TS25 1NS, or send another clear statement. You may use Schedule 1 but do not have to. Sending your cancellation before the deadline is sufficient. Providing the order reference helps us locate the Order but is not a condition of a valid cancellation.
10.3 Send the Goods back within 14 days after telling us you are cancelling, unless we have offered to collect them. Contact SAB for the correct return address because it varies by supplier and product. Do not send Goods to our Hartlepool office or a supplier depot without instructions. We will provide instructions promptly; our authorisation is not a condition of your statutory right to cancel and our delay will not be used to defeat that right.
10.4 You pay the direct cost of returning unwanted Goods only where we properly informed you before the contract. For equipment which cannot normally be returned by post, we must disclose the return cost, or a reasonable maximum estimate where an exact cost cannot reasonably be calculated, before the contract is made. This may depend on size, weight, location and access. No unspecified return-freight liability is imposed by this clause. If we did not provide the required information, you will not be required to bear that cost. Faulty or incorrect Goods are dealt with under clause 11.
10.5 You may handle Goods as reasonably necessary to establish their nature, characteristics and functioning, as you could in a shop. If handling goes beyond this and reduces their value, a lawful, evidenced deduction may be made. There is no automatic consumer restocking fee and original packaging is not an absolute condition of cancellation. Please use suitable protective packaging for transport.
10.6 Cancellation exceptions apply only where the law permits. Goods genuinely made to a Consumer's specifications or clearly personalised may be excluded if the applicable conditions are met and the customer is properly informed. Ordinary standard towers selected by height, width or length, standard components, supplier-direct items and goods ordered into stock are not treated as bespoke merely for those reasons. Faulty-goods rights are not removed by a change-of-mind exception.
10.7 We will refund the price paid for cancelled Goods and standard outward delivery costs as required by law. An extra amount paid for a premium delivery service need not be refunded beyond the least expensive standard delivery we offered. For a partial cancellation, allocation of shared delivery costs will follow the applicable law and the actual contract, not an invented penalty or retrospective freight surcharge.
10.8 Refunds will be issued without undue delay and within 14 days after we receive the returned Goods or evidence that you sent them back, whichever occurs first. If we have offered to collect the Goods, we will refund within 14 days of being told of cancellation. Where nothing was supplied, we will refund within 14 days of that notice. The refund uses the original payment method unless you expressly agree otherwise, at no charge to you. Any lawful diminished-value deduction under clause 10.5 will be explained.
11. Faulty, damaged, incorrect or misdescribed Goods
11.1 Tell SAB as soon as reasonably possible, giving the order reference and, where available, photographs and a description of the issue. Stop using Goods if continued use may be unsafe or cause avoidable damage. Do not attempt a repair which may prejudice investigation without discussing it with us. Lack of photographs does not itself remove a statutory remedy.
11.2 For Consumers, Goods must be of satisfactory quality, fit for purpose where the law requires, and as described. They must meet other applicable Consumer Rights Act 2015 requirements. These rights are against SAB and apply in addition to a manufacturer's guarantee.
11.3 Consumers normally have a 30-day short-term right to reject non-conforming Goods and receive a refund. The statutory start date and any pause while a repair or replacement is requested apply. If the short-term right does not apply or you choose another remedy, you can require repair or replacement subject to the statutory rules on impossibility and disproportionate cost.
11.4 A required repair or replacement will be provided at no necessary cost to the Consumer, within a reasonable time and without significant inconvenience. Where the statutory conditions are met, including an unsuccessful repair or replacement or failure to provide one as required, a price reduction or final right to reject may be available. We will not insist on unlimited repair attempts.
11.5 The law generally presumes that a lack of conformity becoming apparent within six months of delivery existed at delivery for the relevant repair/replacement and subsequent remedies, unless we establish otherwise or that presumption is incompatible with the Goods or fault. This is not a six-month warranty limit. Claims after that period remain possible, subject to the applicable evidence and legal time limits.
11.6 SAB bears reasonable return costs where legally required for rejected non-conforming Goods and the necessary costs of statutory repair/replacement. We will arrange or agree practical return or collection instructions. If a Consumer exercises a right to reject, making the Goods available for collection is sufficient unless a lawful return arrangement was agreed. Do not pay exceptional freight without discussing the arrangements with SAB where practical.
11.7 A statutory rejection refund will be made without undue delay and within 14 days of SAB agreeing that you are entitled to it, using the original payment method unless you expressly agree otherwise, without a fee. No deduction for use applies to the short-term rejection remedy. Any deduction on final rejection is limited to what the law permits; normally none is allowed in the first six months, subject to statutory exceptions such as motor vehicles.
12. Refund administration
12.1 The relevant statutory deadline takes priority over internal supplier, inspection or credit-note processes. SAB will not make an otherwise due Consumer refund depend on reimbursement from its supplier. We will explain any disputed amount and any lawful deduction.
12.2 The time a bank takes to display a refund is separate from the date SAB issues it. We will provide confirmation when reasonably requested. Store credit is not imposed instead of a refund to which you are legally entitled.
12.3 Returning a sale item is not off-hire, and an off-hire notice does not itself return purchased Goods. For mixed baskets, identify the affected items so payments and supplier instructions can be allocated correctly.
13. Business purchases and commercial returns
13.1 A Business Customer does not have the Consumer statutory change-of-mind cooling-off right. Return of correctly supplied Goods requires SAB's prior agreement. We will state the agreed return address, condition requirements, period and any reasonable supplier return, restocking, collection or transport charge before you commit to that voluntary return. There is no automatic flat-rate restocking percentage in these Terms.
13.2 Inspect Goods reasonably promptly and notify SAB of shortages, transit damage or defects as soon as reasonably practicable. We do not impose an unconfirmed 24/48-hour cut-off or treat a delivery signature as conclusive proof that no hidden defect exists. A delay in notification may be relevant to evidence or loss, but does not itself erase a valid claim.
13.3 SAB will investigate a non-conforming business supply and provide the remedy required by the contract and applicable law. These Terms do not silently exclude all Sale of Goods Act obligations or replace all remedies with a manufacturer's warranty. An agreed voluntary return charge for conforming Goods is distinct from a remedy for breach.
13.4 Approved sales credit arrangements are governed by clause 5.4 and the written approval. SAB may withhold new unaccepted Orders if credit is overdue or withdrawn. Suspending or terminating an accepted Order requires a contractual or legal basis, appropriate notice where required, and fair accounting for payments and Goods already supplied.
14. Responsibility and liability
14.1 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective-product liability which cannot be excluded, the right to sell Goods, or any other non-excludable right or liability.
14.2 For Consumers, SAB is responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both parties knew it might happen when the contract was made. We do not exclude responsibility simply because a supplier or carrier performed the work. Consumer purchases are not covered for business losses such as lost business profit or opportunity where the law permits that distinction.
14.3 SAB is not responsible to the extent a loss is caused by your misuse, unauthorised modification, incompatible assembly, materially inaccurate information or failure to take reasonable steps to avoid further loss. This does not excuse a defect or other breach for which SAB is responsible.
14.4 For Business Customers only, and subject to clause 14.1 and applicable reasonableness requirements, SAB excludes indirect or consequential loss and loss of business profit, revenue, contracts or production arising from the sales contract. No fixed monetary liability cap applies under this clause; the separate Hire Terms do not impose a cap on an outright purchase.
14.5 Nothing in clause 14 removes a Consumer's statutory repair, replacement, reduction or refund, or an obligation to account for the price of Goods which SAB has not supplied. Both parties must take reasonable steps to mitigate avoidable loss.
15. Events outside reasonable control
15.1 If an event beyond our reasonable control materially affects delivery, we will inform you, take reasonable steps to reduce its effect and discuss alternatives. Ordinary cost increases or supplier inconvenience are not a blanket excuse for non-performance.
15.2 Consumer statutory delivery, cancellation and refund rights remain available. If an event prevents performance within an agreed or otherwise reasonable period, the parties may agree cancellation of the unperformed part with a refund. We will not retain payment indefinitely for Goods we cannot supply. Any business remedy for termination also remains subject to the contract and law.
16. Mixed hire and sale baskets
16.1 Each line must be identified as hire or sale. These Terms govern purchased Goods; the approved Hire Terms govern hired equipment and related services. A shared checkout or payment does not convert one transaction type into the other. The specific formation provisions must be read with the acknowledgement and payment allocated to each part.
16.2 A basket-wide delivery threshold may intentionally include eligible goods from different suppliers and hire charges. That does not remove separate hire delivery/collection charges or change who owns hired equipment. The disclosed calculation and agreed total apply; these Terms introduce no new threshold or discount.
16.3 Cancelling one part does not automatically cancel another independent part. Tell us which items are affected. Mandatory rights concerning linked goods or ancillary contracts remain unaffected. Any shared-delivery refund or charge allocation must be lawful and explained. We will not retrospectively reprice retained items solely to penalise a statutory cancellation.
17. Complaints and disputes
17.1 Contact info@sab-supply.co.uk or 01429 869 498, or write to SAB at the address in clause 10.2. Include your order reference, the issue and the outcome sought. SAB will investigate with the relevant supplier where necessary and respond within a reasonable time.
17.2 If we cannot resolve a Consumer complaint, we will provide information about an appropriate certified alternative dispute resolution body and state whether we are obliged or willing to use it, as required by the law then applicable. No existing ADR membership or compulsory scheme participation is represented by these Terms. Your court and statutory rights remain available.
17.3 Contacting SAB does not remove chargeback, card-protection or other statutory payment rights. A payment dispute does not by itself decide whether a contractual sum is owed. We may provide relevant order and delivery evidence to the payment provider in accordance with our Privacy Policy and applicable law.
18. General terms and notices
18.1 Use the contact details above for notices and keep your own contact details current. Personal information is processed under SAB's Privacy Policy. We may keep relevant order, delivery, condition and correspondence records; those records are evidence, not automatically conclusive proof against a customer.
18.2 Changes to these Terms apply to future contracts. An existing contract is not changed merely by publishing a new version. Any variation must be agreed where required, and must preserve a Consumer's mandatory rights. If a provision is unenforceable, the remaining lawful provisions continue where capable of doing so. Not immediately enforcing a right does not waive it.
18.3 SAB may subcontract fulfilment without avoiding its obligations. Any transfer of the contract must not reduce a Consumer's rights. No term authorises unlawful entry or removal of Goods.
18.4 English law governs the contract. For Business Customers, the courts of England and Wales have exclusive jurisdiction unless otherwise agreed. Consumers retain the mandatory protections and court rights available where they live, including in Scotland or Northern Ireland. This provision does not force a Consumer to give up those rights.
Schedule 1
Model cancellation form
Complete and return this form only if you wish to cancel the contract. You may instead send any other clear statement. This form does not create or limit a cancellation right.
To: SAB Supply Ltd, Unit 10, Enterprise House, Thomlinson Road, Hartlepool, TS25 1NS; info@sab-supply.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Optional order/reference number: ______________________________
Sending a clear cancellation notice in time is sufficient; an order number, reason, photograph or paper signature on an emailed notice is not compulsory. Contact SAB for return arrangements; this notice address is not an instruction to send equipment to our office.
Model wording based on Schedule 3 Part B, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, completed with SAB's details.