Ladders & Platforms FAQs

Start with the task height, the safe standing position and the space available. Check the selected size on the product page, including the closed dimensions for access and storage. Our ladder choosing guide helps you compare the options.

Double extension ladders have two sliding sections; triple extension ladders have three. Compare the extended and closed lengths of the actual size you need rather than choosing by the number of sections alone.

A combination ladder offers more than one setup for different tasks. Check which configurations the selected model allows and follow its supplied instructions; not every arrangement suits every job.

A roof ladder is designed for suitable roof work, rather than general straight-up access. Check that it suits the roof and planned task, and arrange a suitable way to reach it. Ask us if you are unsure which equipment you need.

Compare the task, surroundings and the selected product’s guidance. Fibreglass steps may be relevant where electrical risks affect the choice, but the material does not remove those risks. Follow your site assessment and the supplied instructions.

Consider a platform when the task needs a different working position or more platform space. Our low-level access range includes Delta Deck, Podium Step, Folding Tower, Eco Lift, Peco Lift, Pop Up Pro 10 IQ and Power Tower. Compare the task, floor, footprint and access route on each product page.

Free nationwide delivery and collection is included across our Ladders & Platforms range. See our delivery and collection guide for planning help.

When you book, your requested delivery date is subject to availability. Once arranged, deliveries almost always take place on the requested date. Very occasionally, issues outside anyone's control — such as vehicle breakdowns, severe traffic or other transport disruption — can cause a delay. If we know beforehand that stock or depot availability will affect your order, we'll let you know in advance.

Local depots normally plan routes on the day around jobs, locations and available drivers. A preferred time is a request, not a guarantee. Call or email on the delivery day and we can try to get an ETA. If you need the equipment first thing, consider delivery the working day before if someone can receive it; hire starts on the day delivered.

Tell us about parking, gates, narrow entrances, steps, turns and any unusual restrictions. Direct driveway or front access is normally easiest. Drivers unload, but should not be expected to carry equipment through a house or building to reach rear areas. Any help is appreciated, but is not required.

You can keep the equipment on hire for as long as you need. Contact us before your current hire period ends and we'll add the extension and take payment for the additional hire.

Call or email us when you’re finished. Give us your order reference or delivery postcode so we can find the hire and arrange collection. Hire does not automatically off-hire when the original period ends. Off-hire notification and physical collection are separate steps.

Please don’t expect same-day collection. The earliest collection may be the next working day, and it can take a few days depending on depot workload. We’ll arrange it with you; next-day collection is not guaranteed.

Keep the equipment secure and accessible at the agreed collection point, with all supplied parts together. Follow the supplied instructions when closing or dismantling it. You remain responsible for the equipment until it has physically been collected.

You or your site are responsible for suitable setup and use, following the supplied manufacturer’s instructions. Drivers do not set up, erect or dismantle hired access equipment. If an item needs assembly, make sure this is arranged on site. Ask us if the instructions are missing or unclear.

Check the exact model and its approved conditions of use. Some low-level lifts are intended for indoor use only. Check the ground or floor, space, access route and surroundings before use, and follow the supplied instructions. Don’t assume one product’s conditions apply to another.

Check the item, supplied parts and condition on arrival. Contact us as soon as possible if anything is missing, damaged or unclear. Do not use equipment that appears unsafe; leave it unused while we help.

Stop using anything that may be unsafe and contact us promptly with your order reference and details of the damage. Keep it secure and follow our next steps. We’ll discuss the applicable hire terms with you; don’t attempt an unauthorised repair.

Yes. Use the quantity or number-of-units control on the product page. If you need a mix of equipment or help planning the order, speak to our team.

Yes. Tell us about the task, where you’ll use the equipment, your postcode and planned dates. We can help you compare options or arrange an enquiry for equipment you cannot find online. Contact our team.